Data protection

By placing an order on glowingskin.ch, you show your confidence in Glowing Skin. The trust of our customers is an essential element for us. That's why Glowing Skin makes every effort to ensure the security and privacy of your information.

The provisions of this data protection declaration take precedence in the event of differences, of whatever nature, between these and the other contractual conditions or the general conditions of Glowing Skin by Sergio Castagna, applicable for the remainder.

Personal informations

Personal information is data, both past and future, concerning the personal or material situation of an identified or identifiable natural person. This includes, for example, your name, your telephone number, your address, as well as all the information that you communicate to us when you register and create your customer account.

Collection, processing and use of your personal information

We enter, store and process your data in order to be able to carry out your order and ensure any warranty services, for our services, for technical management as well as for our own marketing operations. Your personal information is only transmitted to third parties if this is necessary for the execution of the contract or for invoicing, or if you have previously authorized it. As part of the execution of the order, the service providers commissioned by us receive, for example, the data necessary for the order and its execution. Our service providers are only entitled to use the data transmitted in this way to perform the task entrusted to them. Any other use of the information is strictly prohibited.

To execute your order, we need the exact indication of your name, address and payment details. We also need your email address to be able to acknowledge receipt of your order and communicate with you. We also use it for your identification (customer login). In addition, you will receive confirmation of your order and its shipment to your e-mail address.

We delete your personal information – provided that their deletion does not conflict with legal retention obligations – when you have asserted your right to their deletion, when the information is no longer necessary for the purposes pursued by their recording, or when their registration goes against other legal provisions.

Any personal data collected through a Glowing Skin website may be combined with data about the same person obtained by Glowing Skin in another context (e.g. when sending an entry form to a contests or online purchases). In addition, Glowing Skin reserves the right to supplement the data collected through professional address list sellers with additional details (household size, home ownership, age, income category, etc.) and use them for marketing purposes.

Transmission of data to third parties

We only transmit your personal data if you have expressly consented to it, if we are subject to a legal obligation to do so or if it is necessary to assert our rights, in particular to exercise our rights arising from the contractual relationship. In addition, we pass on your data to third parties insofar as this is necessary for the use of the website and the execution of the contract (including outside the website), in particular for the processing of your reservations. This includes the carrier responsible for shipping the goods ordered. Our web host (Shopify) is a service provider to whom we transmit the personal data collected via the website, or who has access or may have access to it. The website is hosted on servers. The transmission of data is for the purpose of providing and maintaining the functionality of our site. This is our legitimate interest under Art. 6 para. 1 let. f GDPR.

Newsletter

To send you our newsletter, we use the so-called opt-in procedure, i.e. we only send you a newsletter by e-mail if you have previously and expressly confirmed that we must activate our newsletter service for you.

If you no longer wish to receive newsletters from us, you have the option of terminating this service at any time. You will find in each newsletter a link allowing you to unsubscribe. You can also subsequently ask our service center to reactivate the sending of the newsletter.

Personalized advertising

The information you provide to us helps us improve your shopping experience by providing you with friendly and personalized service. To do this, we use the information you provide to us as well as the data that is automatically generated by our system in order to design personalized advertising targeted to your areas of interest through, for example, newsletters or announcements. recommending certain products. We rely on available data such as email receipt and read acknowledgements, information about your computer, internet access, operating system and platform, history of your orders, the history of the services you have requested, the date and time you visited our site, as well as the products you have looked at.

We use this information in pseudonymous form only. Our goal is to design more useful and interesting advertising for you. This is why the evaluation and analysis of the data we collect about you in pseudonymous form helps us not to send you random advertising. For this, we also check among the advertising e-mails that we send you which ones you have opened, in order to avoid sending you useless e-mails.

You are deemed to have agreed to glowingskin.ch using the information you provided and other data stored in your customer account, as well as usage data in pseudonymous form, so that we can send you personalized advertising and/or or to present you with particular offers and services.

If you do not wish to receive personalized advertising, you can refuse it. To do this, you just need to inform us by e-mail, telephone or post.

Contests, market research and opinion polls

In contests, we use your personal data to notify you of your winnings and to send you advertising for our offers. You will find, where applicable, detailed information in the conditions of participation for each competition.

In addition, we use your personal data to carry out market research and opinion polls. It goes without saying that we only use them anonymously, for statistical purposes and for the exclusive use of Glowing Skin. Your survey responses are neither published nor passed on to third parties. We do not store your survey responses and your email address or other personal information at the same time.

Cookies

glowingskin.ch uses so-called “cookies”. These are small text files locally saved on the Internet user's computer and which allow him to be recognized the next time he visits our website. Cookies are used to analyze the behavior of the Internet user and are evaluated to improve our offer and its content according to the specific needs and expectations of the customer. Most of the cookies we use are erased from your hard drive when the browser session ends. Other cookies remain on your computer and thus allow us to recognize you on your next visit. You have the option of blocking the recording of cookies in the “Tools” (Explorer) or “Preferences” (Safari) menu of your browser.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files saved locally on your computer and which enable the way in which you use the site to be analysed. The information from the cookies and concerning the use of this site (including your IP address) is transmitted to a Google server based in the United States, where it is stored. Google uses this information to analyze how you use our site, to compile reports on site activities for its operators, and to provide other services related to the use of the website and the Internet.

Google may also transmit this information to third parties if necessary, provided such transmission is required by law or if third parties process the data on behalf of Google. Under no circumstances will Google associate your IP address with other Google data. You have the option of preventing the installation of cookies by configuring the corresponding setting in your browser; however, we draw your attention to the fact that in this case not all functions of this website may be able to be used to their full extent.

By using this website, you agree to the processing of data collected about you by Google in the manner described above and for the stated purpose.

Google Ads

This website uses Google Remarketing, a Google service for displaying advertisements on the Internet. To this end, information about your browsing habits during your visits to our site is collected in an anonymous form, then saved on your computer via text files called “cookies”. Based on this information stored in the cookies, external service providers, including Google, serve advertisements on the pages of our website.

Facebook (“Like” button)

Our websites integrate plug-ins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. On our sites, you can recognize the Facebook plug-ins by the Facebook logo or the "Like" button. Here you will find an overview of the Facebook plug-ins. When you surf the pages of our site, a direct connection is established between your browser and the Facebook server via plug-ins. Facebook stores the information that you have visited our website with your IP address. If you click on the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our site to your Facebook profile. Facebook can thus integrate the visit to our site into your user account. We draw your attention to the fact that, as the operator of the pages of our site, we have no knowledge of the content of the transmitted data nor of their use on Facebook. You can find more information about this in the Facebook Privacy Policy.

Payment security

When you place an order or access the personal data of your customer account, the SSL security server software performs, before transmission, a 128-bit encryption of the information entered. This standard is the one used by banks for all online transactions and offers the currently most efficient level of security on the Internet. In these secure areas, the Glowing Skin URL then begins with https://, the "s" meaning "secured". In addition, an icon representing a closed padlock is displayed in the lower right area of ​​your browser.

Geneva, July 1 ^, 2022