Customer service

All the answers to your questions


Delivery to Switzerland

All orders are processed between 1-2 business days upon receipt of the order. We deliver to you either in economic mode (free) or in priority mode (Fr. 5.-).

With economy delivery, the average delivery time is 2-3 days.

To take full advantage of priority delivery, we recommend placing your order before 3:00 p.m. to receive your package the next day.

Business days are Monday to Saturday, excluding holidays.

We only deliver to Switzerland.


For our deliveries, we use the services of La Poste . We send our packages in economic mode (Post Pack Economy), which corresponds to delivery in 2 working days from Monday to Friday, or in priority mode (Post Pack Priority), which corresponds to delivery the next day (if the order is placed before 3:00 p.m. on weekdays).

If you find that the package is damaged, take photos before opening it and contact us.


Public holidays are those of the Canton of Geneva, Switzerland. On the other hand, your delivery may be a little late depending on public holidays in your canton.