Customer service
Customer service
All the answers to your questions
Customer service
All orders are processed within 1-2 business days of receipt. We offer both economy and priority shipping. Prices are available on our website.
With economy delivery, the average delivery time is 2-3 days.
To fully benefit from priority delivery, we recommend placing your order before 3pm to receive your package the next day via priority service.
Working days are Monday to Saturday, excluding holidays.
We only deliver within Switzerland.
For our deliveries, we use the services of La Poste (the French postal service).
We send our packages in economy mode (Post Pack Economy), which corresponds to delivery in 2 working days from Monday to Friday, or in priority mode (Post Pack Priority), which corresponds to delivery the next day (if the order is placed before 3:00 p.m. on a weekday).
If you find that the package is damaged, take photos before opening it and contact us.
The public holidays listed are those of the Canton of Geneva, Switzerland. However, your delivery may be slightly delayed depending on the public holidays in your canton.