All orders are processed within 1-2 business days of receipt. The average delivery time is 2 days. Business days are Monday to Saturday, excluding holidays. We use standard or economy shipping to limit our environmental impact. We only deliver in Switzerland.

On our website, you can view the status of your order at any time in your customer area. Once the package has been shipped, you can also track its journey using the tracking number we send you. You enter it on the post office website or Google's, and you can see where it is.

After contacting us, you will receive a shipping label from us. We recommend carefully reusing the original packaging and the product protection materials.

Securely close the package with tape to ensure proper transport conditions. Print the label we sent you and attach it to the package.

You can drop off your package at the Post Office. Make sure to keep the Post Office shipping receipt.

Your package will arrive at our warehouse within 3-5 days. We will process your refund within 15 days of receiving your package.

Delivery is free for purchases of CHF 100.00 or more. For purchases under CHF 100.00, delivery is CHF 7.00.

If you wish to cancel your order, please contact us to determine the best solution based on the order's status. If the order has not been fulfilled, we will cancel it and process a refund if your card has been debited.

As with cancellation, we will endeavour to make changes wherever possible. Contact us to find the best solution.

Unfortunately, to ensure the security of the process, we cannot change the shipping address and billing address.

If a product is unavailable, we will contact you as soon as possible. We will be able to send you the missing product later free of charge or issue a refund, the choice will be yours.

On our website, you can check the status of your order at any time in your customer area. Once the package has been shipped, you can also track its journey using the tracking number we provide. Enter this number on the postal service's website or Google, and you'll be able to see its current location.

If you have not received a confirmation email, first check your spam folder. Sometimes, our confirmation email may end up there.

Through your customer account, you can also see if your order has been placed correctly.

If you don't find anything, contact us so we can help clarify the issue.

Your order number can be found in our confirmation email, as well as in your customer account.

If you do not see your order in your customer account, please contact us so we can clarify the situation.

We accept standard payment cards, which are listed on our website. You can also use Apple Pay and Paypal to make your payments.

The prices indicated on the website include Swiss VAT.

Our e-commerce platform and our payment provider are fully integrated. They are both market leaders in their respective fields, applying the best standards to ensure your security.

Absolutely, you will receive an invoice by email. If you have not received it, we can resend it to you upon request. Please contact us for this.

We send all our packages via Post Pack Economy. La Poste's delivery times are 2 days from Monday to Friday.

Delivery to Switzerland is free of charge.

Free shipping on all orders over CHF 100.00.

On our website, you can view the status of your order at any time in your customer area. Once the package has been shipped, you can also track its journey using the tracking number we send you. You enter this on the post office or Google website, and you can see its location.

If you are not present at the time of delivery, there are several solutions. First, the size of our packages has been chosen to fit the standard size of milk boxes in Switzerland.

If, by any chance, this is not possible, the standard Swiss Post process will be applied: you will find a delivery notice in your mailbox and you will have a deadline to pick it up at the Post Office.

If you have not received the correct product, please contact us and we will find the best solution for you.

If you have not received your package, please contact us and we will find the best solution for you.

After contacting us, you will receive a shipping label from us. We recommend that you carefully reuse the original packaging and the protective material for the products.

Seal the package securely with tape to ensure proper transport conditions. Print the label we sent you and attach it to the package.

You can drop off your parcel at La Poste. Make sure to keep the shipping receipt from La Poste.

Your package will arrive at our warehouse within 3-5 days. We will process your refund within 15 days of receiving your package.

If the product has been opened or damaged, we will not be able to keep it and will be forced to discard it. For us, every discarded product is a waste of resources. A resource that the planet has given us, that people have worked on, and that ends up unused. We therefore rely on our customers to help us move towards responsible consumption.

In cases where the product has been opened, we will generally not be able to process a refund, except for a few exceptions.

Simply contact us to receive your return label. We will send it to you by email. All you have to do is print it and place it on the package.

We aim to process all returns within 14 days of receiving your package.

You can return your order within 30 days of receipt.

Returns are free. We reserve the right to charge for returns on a case-by-case basis in the event of abuse.

We aim to process all returns within 14 days of receiving your package.

We will refund your shipping costs if the entire order is returned.