All orders are processed between 1-2 business days upon receipt of order. The average delivery time is 2 days. Working days are Monday to Saturday, excluding holidays. We use standard or economy shipping to limit our environmental impact. We only deliver in Switzerland.

On our website, at any time, you can see the status of your order in your customer area. When the package has been sent, you can also follow the transport thanks to the tracking number that you send to us. You enter it on the site of the post office or that of google, and you have the possibility of seeing where it is.

After contacting us, you will receive a postage label from us. We recommend that you carefully reuse the original packaging as well as the product protection material.

Close the package properly with tape to ensure good transport conditions. Print the label we sent you and attach it to the package.

You can drop off your package at La Poste. Be sure to keep the postage receipt from La Poste.

Your package will arrive at our warehouse within 3-5 days. We will process your refund within 15 days of receipt of your package.

Delivery is free from CHF 100.00 of purchase. Below CHF 100.00, delivery is CHF 7.00.

If you wish to cancel your order, we kindly ask you to contact us in order to establish the best solution according to the status of the order. If the order has not been executed, we will cancel it and proceed with the refund if your card has been debited.

As with cancellation, we will endeavor to make changes where possible. Contact us to find the best solution.

Unfortunately, to ensure process security, we cannot change the delivery address and billing address.

If a product is unavailable, we will contact you as soon as possible. We will have the possibility of sending you the missing product free of charge later or of making a refund, this choice will be yours.

On our website, at any time, you can see the status of your order in your customer area. When the package has been sent, you can also follow the transport thanks to the tracking number that you send to us. You enter it on the site of the post office or that of google, and you have the possibility of seeing where it is.

If you have not received a confirmation email, you must first check your spam folder. Sometimes our confirmation email may end up in this folder.

Through your customer area, you can also see if your order has been placed correctly.

If you have nothing, contact us so that we can help you clarify the problem.

Your order number can be found on our confirmation email, as well as in your customer area.

If you do not see your order in your customer area, contact us so that we can clarify the situation.

We accept the usual payment cards, they are indicated on our website. You can also use Apple Pay and Paypal to make your payments.

The prices indicated on the website include Swiss VAT.

Our e-commerce platform and our payment provider are completely integrated. They are two market leaders in their field applying the best standards to ensure your safety.

Absolutely, you will receive an invoice by email. If you haven't received it, we can resend it to you at your request. Contact us for this.

We send all our parcels in Post Pack Economy mode. The delays of La Poste are 2 days from Monday to Friday.

Delivery in Switzerland is free.

From CHF 100.00 of purchase, we offer delivery.

On our website, at any time, you can see the status of your order in your customer area. When the package has been sent, you can also follow the transport thanks to the tracking number that you send to us. You enter it on the site of the post office or that of google, and you have the possibility of seeing where it is.

If you are not there during the delivery, there are several solutions. First of all, the size of our packages has been chosen to be adapted to the standard size of milk boxes that we have in Switzerland.

If by chance, this should not be possible, the standard process of La Poste will be applied, you will find a delivery notice in your box and you will have a deadline to collect it from La Poste.

If you have not received the correct product, please contact us and we will find the best solution for you.

If you have not received your package, please contact us and we will find the best solution for you.

After contacting us, you will receive a postage label from us. We recommend that you carefully reuse the original packaging as well as the product protection material.

Close the package properly with tape to ensure good transport conditions. Print the label we sent you and attach it to the package.

You can drop off your package at La Poste. Be sure to keep the postage receipt from La Poste.

Your package will arrive at our warehouse within 3-5 days. We will process your refund within 15 days of receipt of your package.

If the product has been opened or damaged, we cannot keep it and be obliged to throw it away. For us, every product thrown away is a waste of resources. A resource that the planet has given us, that people have worked with and that ends up unused. We therefore rely on our customers to help us move towards responsible consumption.

In the event that the product has been opened, in principle, we will not be able to proceed with the refund except for a few exceptions.

Yes, you can return your order in our concept store.

Just contact us to receive your return label. We will send it to you by email. All you have to do is print it out and place it on the package.

We try to process all returns within 14 days of receiving your package.

You can return your order within 30 days of receiving it.

Returns are free. We reserve the right to charge them on a case-by-case basis in the event of abuse.

We try to process all returns within 14 days of receiving your package.

We will refund the shipping costs if the entire order is returned.