Refund policy

Products purchased from Glowing Skin may be returned to any Glowing Skin store with proof of purchase within 30 days of receipt, provided they are unused, clean and undamaged, or in their original packaging. Items that are damaged or soiled by the customer cannot be returned.

For online sales, returns are possible within 30 calendar days of receipt or pickup in the department store. If the customer is not able to present a confirmation of receipt, the 30-day period is counted from the date the order was sent.

In all cases, only items in their original packaging, unused, clean, complete and undamaged, accompanied by the label or proof of purchase will be returned.

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