Terms and conditions


These general conditions of sale (hereinafter CGV) apply to any purchase of products or services made by a customer on the Glowing Skin website, (hereinafter the Site).

The seller of products or services may be either Glowing Skin (hereinafter Glowing Skin) or a third party company (hereinafter the “Partner”) through the Marketplace GS (hereinafter “GS Marketplace”). For the products or services presented as part of the GS Marketplace, the author of the offer is the Partner identified by the words “sold and sent by”. This notice appears on the product detail page, in the basket when ordering, during payment and on the invoice.

The masculine form “client” used below naturally refers to both clients and clients. The specific conditions for the purchase of certain products or services are defined below. Online product and service offers are only valid as long as they are visible on the Site and while stocks last. The images appear on the Site for illustration purposes only and are not part of the contractual conditions. The information appearing in the catalogs and explanatory notes is given for information purposes only and does not constitute contractual documents.

Glowing Skin declines all responsibility for possible errors or omissions linked to drawings, images or diagrams, or appearing in catalogs or notices.

Glowing Skin reserves the right to modify the T&Cs at any time. The version of the General Terms and Conditions in force at the time of the order is decisive and cannot be modified unilaterally for this order. The General Terms and Conditions are available in French.

All of the products and services offered on the Site are aimed exclusively at customers who have their domicile/head office in Switzerland.

When the customer clicks on the name of the Partner, the customer accesses the Partner's contact details as well as the special conditions of sale concerning their merchandise.

Certain conditions may be specific to Partners and may differ from the conditions offered by Glowing Skin. Products purchased from a Marketplace Partner are neither returned nor exchanged by Glowing Skin.

Glowing Skin and/or the Partners reserve the right to refuse orders exceeding the usual quantities for a household.


The prices indicated on the Site are expressed in Swiss francs exclusively. They are inclusive of all taxes (VAT). However, they do not include participation in processing and shipping costs which will be invoiced separately. All orders are payable exclusively in Swiss francs. Glowing Skin and the Partners reserve the right to modify their prices at any time but the prices invoiced to the customer for the products delivered are those in force on the date of the order and which appear on the order confirmation.

Furthermore, promotional discounts offered as part of commercial actions on the Site are, unless otherwise stated, cumulative with other reductions. These special promotional discounts are deducted directly from the order amount.


A promotional code is a voucher issued by Glowing Skin or a Partner that cannot be bought or sold. They are issued by Glowing Skin or a Partner as part of promotional campaigns for a limited period of validity.

A promotional code is systematically associated with a promotional period and can only be used during this defined period. Certain items may be excluded from the promotion at the discretion of Glowing Skin or the Partner. A gift card cannot be acquired using promotional vouchers. A promotional code may also be dependent on a minimum purchase amount.

The amount of the merchandise must, at a minimum, be equal to the amount of the promotional code. When the amount of the goods is greater, the customer can compensate the difference with one of the payment methods offered on the Site. The exchange of a promotional code for a cash payment is strictly prohibited. No request for the return of a promotional code will be granted when the merchandise is totally or partially returned.

The promotional code must be used before completing the order. No subsequent imputation is permitted. The promotional code cannot be transferred to third parties.

Where a promotional code has been used during a purchase, Glowing Skin reserves the right to charge the customer the original price of the merchandise which is retained by the customer if – due to cancellation of the order by the customer – last – the total order value is less than the promo code amount.


The products and prices published in the online store constitute an offer. This is, however, always subject to the resolutive condition that delivery is possible or that the price indicated (by the manufacturer, by Glowing Skin or by the Partner) is error-free.

The contract is concluded as soon as the customer places his order with Glowing Skin. Receipt of the order is confirmed to the customer by an automatically generated email sent to the address provided by the customer. The automatically generated order confirmation email does not constitute a guarantee of availability or delivery. It only indicates to the customer that Glowing Skin or the Partner has received their order and that the contract is concluded, provided that the price indicated is consistent with the price of the items ordered and that delivery is possible.

For orders concerning products offered by a Partner, the contract is concluded directly between the Partner and the customer at the time of the order on the Site, by telephone contact or by email. Glowing Skin only acts as an intermediary through the GS Marketplace. Glowing Skin limits its intervention in this case to the role of intermediary and service provider for the Partner, but does not itself become a contracting party to the transaction between the customer and the Partner.


An order only becomes final after its acceptance by Glowing Skin or the Partner. Sending the order by the customer implies acceptance of these General Terms and Conditions in their entirety, to the exclusion of all other terms or conditions. The conditions governing sales in Glowing Skin stores are not applicable to orders placed on the Site. Glowing Skin and/or the Partner reserve the right to refuse a customer's order, without justification.


Concerning Glowing Skin by Sergio Castagna products and services, all delivery and collection options mentioned on the Site under “Delivery” are available to the customer.

Concerning products purchased by the customer from a Partner, no in-store collection can be made. Delivery of purchased products will be made only by postal delivery, according to the delivery methods proposed by each Partner and detailed on their Partner page.

The customer must indicate a delivery address in Switzerland.

When the customer fails to receive the ordered goods on the agreed or indicated delivery date, Glowing Skin or the Partner may terminate the contract (cancellation) and reserves the right to invoice the customer for the delivery costs incurred and/or the costs incurred. possible losses of value.


Collection of Click & Collect and Click & Collect Express orders

The delivery of bags (paper and plastic) will be chargeable, including when collecting Click & Collect orders. This decision is mainly motivated by reasons related to sustainability, but also by new legislation prohibiting the free distribution of plastic bags in the Non-Food sector. If you do not wish to take your order in its packaging, we invite you to bring with you an alternative transport solution.

When a customer does not collect the ordered products (collection from a store) within 14 working days following the agreed date, Glowing Skin reserves the right to terminate the contract (cancellation).

Only products offered by Glowing Skin can benefit from the collection of Click & Collect orders.

Glowing Skin Gift Card

The Glowing Skin gift card is valid in all Glowing Skin department stores as well as on the Site. Each department store cash register is authorized to communicate the balance on request and can recharge the card, if desired. The remaining amount is carried over, it cannot be converted into cash, exchanged for a voucher, or credited to a credit card. The card is not replaced in the event of loss or theft. Glowing Skin gift cards are intended for personal use only. It is strictly prohibited to sell them or use them in any other way for profit.

No points are credited when purchasing gift cards. Points are credited when using a Glowing Skin gift card and upon presentation of the Glowing Skin customer card.

When ordering online on the Site, this gift card is exclusively reserved for Glowing Skin products. No purchase for a Partner's offer on the GS Marketplace can be made using the Glowing Skin gift card.

Glowing Skin Digital Gift Card

The Glowing Skin digital gift card is valid in all stores as well as on the Site up to the amount available on the card at the time of purchase. The card balance can be viewed and recharged at all checkouts. The remaining balance can be used later and cannot be exchanged for cash, vouchers or credited to a credit card. Glowing Skin declines all responsibility and does not replace the card in the event of loss, theft, illegal copying or use by an unauthorized person. Glowing Skin also reserves the right, in the event of suspicion of fraud or forgery, to refuse the card as a means of payment and to initiate legal proceedings. Glowing Skin Gift Cards are intended for personal use only and the sale or other lucrative use of these cards is strictly prohibited.

When ordering online on the Site, this gift card is exclusively reserved for Glowing Skin products. No purchase for a Partner's offer on the GS Marketplace can be made using the Glowing Skin gift card.


The price invoiced is the price indicated on the order confirmation sent to the customer. With the exception of Partners' offers on the GS Marketplace and unless otherwise stipulated, all products and services* are payable using the following credit cards: EuroCard/MasterCard, Visa, American Express, Diners.

Concerning Marketplace GS offers, the payment method is restricted to payment by credit card (Visa and MasterCard).

All payment transactions are made in a secure area, applying the highest security standard (https://). The data recorded by Glowing Skin constitutes proof of all transactions carried out between Glowing Skin and its customers. The data recorded by the payment system constitutes proof of financial transactions. The credit card used for payment is only charged when the order is placed.


When products or services are ordered, they remain the property of Glowing Skin or the Partner until full payment is made. Glowing Skin or the Partner reserves the right to make a corresponding entry in the register of reservations of ownership. Before the transfer of ownership is completed, no pledge, no assignment as security, no transformation or modification is authorized without the express consent of Glowing Skin or the Partner.


The customer will send claims for defective goods and/or services and returns directly to Glowing Skin or the Partner, depending on the conditions of each. The customer will settle the details of the procedure with Glowing Skin or the Partner. The existence of possible disputes does not release the customer from his obligation to pay the entire invoice or the total value of the dispute.

It is the customer's responsibility to check the goods immediately upon delivery and to make all reservations and complaints regarding possible defects or non-conformities. In general, Glowing Skin takes back products provided that they are unused, clean and undamaged, or in their original packaging (undamaged). In the case of returning goods, shipping costs are the responsibility of Glowing Skin.

Return conditions

Products purchased from Glowing Skin can be returned to all Glowing Skin stores upon presentation of proof of purchase within 30 days of receipt, provided they are unused, clean and undamaged, or in their original packaging. 'origin. Items damaged or soiled by the customer are in principle not returned.

The return of products purchased on the Site and offered for sale by a Partner, as part of the GS Marketplace, must be made according to the conditions established by the Partner. Glowing Skin will refuse any return of these products if they are dropped off in its department stores or returned to its Customer Service.

It is the customer's responsibility to check the goods upon receipt and to communicate any possible defects or differences from their order. The legal provisions governing complaints (art. 201 CO) apply.

Return conditions for Glowing Skin products

Returns are possible within 30 calendar days of receipt or collection from a department store. If the customer is unable to provide confirmation of receipt, the 30-day period is counted from the date the order was sent.

In all cases, only items in their original packaging, unused, clean, complete and undamaged, accompanied by the label or proof of purchase, are returned.

In the case of returning the goods, the shipping costs are the responsibility of the customer, who also bears the shipping risk. The goods can be returned by post or returned free of charge to a department store.

To return a product by post, you will find a return slip in the package. The merchandise must be returned to the following address:

Glowing Skin
Rue de la Rôtisserie 4
1204 Geneva

Partner Products from the Marketplace must not be returned to the address above but directly to the partner whose address is stipulated on the delivery note received.

When returning goods free of charge to a department store, the goods must be brought to Customer Service, accompanied by the delivery note or order confirmation. Refunds can only be made by the same payment method as the original payment. Therefore, no cash reimbursement takes place on site. If the payment method selected when placing an order is no longer available (whether Twint, credit card or other), the customer will receive the return amount in the form of a gift card.

After receipt of the goods, Glowing Skin checks that they are in good condition and, if necessary, decides on a refund. As soon as the distribution center has received and checked your return, the refund will be credited by the same payment method used to pay for your order.

I paid with a gift card and my credit card. How am I reimbursed? In the event of mixed payment with a gift card, the part paid by the gift card will be refunded to the gift card in the event of a return. The remaining amount will be credited accordingly to your credit card.


Any total or partial non-performance by the customer of one of its obligations, as well as non-compliance with any payment deadline may result, at the option of Glowing Skin or the Partner, in the immediate payment of sums still due. for whatever reason, and the suspension of any delivery constitutes the termination of current contracts.


These General Terms and Conditions are subject to Swiss law. Any possible dispute in relation to these General Terms and Conditions falls under the exclusive jurisdiction of the ordinary courts of Geneva, Switzerland.


You have a question ? Check out our FAQ! You will not only find the answers to the most frequently asked questions on . Glowing Skin and its products, but you can also ask your own questions there. Of course, you can also contact our Customer Service at any time. We are at your complete disposal:

Monday to Friday: 8:00 a.m. to 8:00 p.m.


Glowing Skin
Rue de la Rôtisserie 4
1204 Geneva


These Terms of Use govern Customer's conduct in connection with the Customer Reviews service.

By sending your evaluations or any other message on the Site, you guarantee:

  • that you are the sole author and owner of the intellectual property rights of the content;
  • that you have voluntarily waived any “moral rights” you may have in such content;
  • that all content you post is accurate;
  • that use of the content you provide does not violate these Terms of Use and does not cause injury to any person or entity.
  • that you assume full responsibility for the content of your contribution, at the sole expense of Glowing Skin and/or the Partners
  • Additionally, you agree not to send any content:
    - that you know to be false, imprecise or misleading;
    - that infringes any copyright, patent, trademark, trade secret or other proprietary rights, rights of publicity or privacy of any third party;
    - which violates any law or order, or any decree or regulation (including, but not limited to, those governing consumer protection, unfair competition, discrimination or false advertising);
    - which is or could reasonably be considered to be defamatory, hateful, racially or religiously offensive, unlawfully threatening or unlawfully harassing any individual or business;
    - for which you have been paid or received compensation from any unapproved third party;
    - which includes information referring to other websites, addresses, email addresses, contact details or telephone numbers;
    - which contains viruses or other potentially harmful computer programs or files.

You agree to indemnify and hold Glowing Skin and the Partners (and their officers, directors, agents, subsidiaries, joint ventures, employees and third party service providers) harmless from any claims, demands and damages (direct and indirect) of any kind and nature, including reasonable attorney's fees, that Glowing Skin and/or the Partners may suffer as a result of a violation of your commitments and warranties above, or the violation by you of any law or rights of a third party.

All content you submit may be used at Glowing Skin's sole discretion. Glowing Skin reserves the right to edit, condense, refuse to post, remove or delete any content on the Glowing Skin website that Glowing Skin deems, in its sole discretion, to be in violation of the content guidelines or any other provision of the these Terms of Use. Glowing Skin does not guarantee the right to modify or delete any content you submit. Notes and written comments are generally posted within two to four business days subject to the above. No part of the content you submit will be subject to any obligation of confidentiality on the part of Glowing Skin or the Partners.

Geneva, July 1, 2022