Customer service

All the answers to your questions


If you made a mistake, or simply changed your mind, you can return your order to us free of charge within 30 days (from the date of receipt of your delivery).

You can choose to return your package by La Poste or visit our concept store in Geneva.

One of our missions is to reduce waste on our planet. By reusing the original packaging, you help us achieve this mission. If you are unsure about your purchase, we recommend that you do not open the products. So come to our store and come and test our different solutions.

If the product has been opened or damaged, we will not be able to keep it and will be obliged to throw it away. For us, each product thrown away is a waste of resources. A resource that the planet gave us, that people worked on and which ended up unused. We therefore count on our customers to help us move towards responsible consumption.

In the event that the product has been opened, in principle, we will not be able to provide a refund except in a few exceptions.

Returns by Post

After contacting us, you will receive a postage label from us. We recommend that you carefully reuse the original packaging and product protection material.

Close the package correctly using tape to ensure good transport conditions. Print the label we sent you and attach it to the package.

You can drop off your package at La Poste. Be sure to keep the postage receipt from La Poste.

Your package will arrive at our warehouses within 3-5 days. We will process your refund within 15 days of receipt of your package.

Returns to the store

You can return your order to our store. We look forward to welcoming you.