Returns

If you made a mistake, or simply changed your mind, you can return your order free of charge within 30 days (from the date you received your delivery).

You can choose to return your package via the Post Office or visit our concept store in Geneva.

One of our missions is to reduce waste on our planet. By reusing the original packaging, you help us achieve this mission. If you're unsure about your purchase, we recommend not opening the products. Come visit our store and try out our different solutions.

If the product has been opened or damaged, we cannot keep it and will be obliged to discard it. For us, every discarded product represents a waste of resources. Resources that the planet has given us, that people have worked for, and that end up unused. We therefore rely on our customers to help us move towards responsible consumption.

In the event that the product has been opened, in principle, we will not be able to proceed with the refund except in a few exceptional circumstances.

Returns via the Post Office

After contacting us, you will receive a prepaid shipping label from us. We recommend that you carefully reuse the original packaging and product protection materials.

Seal the package securely with tape to ensure safe transport. Print the label we sent you and affix it to the package.

You can drop off your parcel at the post office. Make sure you keep the postage receipt from the post office.

Your package will arrive at our warehouse within 3-5 days. We will process your refund within 15 days of receiving your package.

Returns to the shop

You can return your order to our store during opening hours. We will be happy to welcome you.